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| If you run into problems with something you buy from a UK site, telephone their customer services and confirm your complaint by letter or email. Keep a note of who you talk to and copies of letters sent. If you have to send anything back, remember to charge them the postage or ask them to come and collect it. If this does not resolve your complaint, use the small claims track in the county court. (Leaflets explaining the court procedure can be obtained from your county court office and your local Citizens Advice Bureau. (To find your local CAB look at www.citizensadvice.org.uk.) You may be able to get other useful advice from trading standards authorities, the advertising standards authority and the direct marketing association. These and others can be found by clicking here |